Refund policy

Where there is an Agreed Contract Term, the Customer may cancel Services by giving to MA Business & Leisure Limited prior written notice as follows: (i) 90 days for contract period of 12 months or more; (ii) 45 days for contract period of between 6 and 11 months; or (iii) 30 days for contract period of 5 months or less.

In each case the contract to expire at the end of the relevant calendar month.

In respect of any Services cancelled by the Customer before MA Business & Leisure Limited has accepted the Customer’s order, MA Business & Leisure may at its discretion provide the Customer with a refund of payments made, subject to deducting any reasonable costs that MA Business & Leisure may have incurred. 

If MA Business & Leisure cannot fulfil an order, or is unable to perform the Services (or part thereof) for any reason other than the Customer’s fault, negligence or non-compliance with these Terms, MA Business & Leisure will refund any payments that the Customer has made in relation to those Services (or part thereof).